Terms of trade

Please read these Terms and Conditions carefully before using www.firstdrawing.com. Your continued use of the Website implies that you accept these Terms and Conditions.
We reserve the right to change the terms on an ongoing basis.
Product information

The special properties of the goods are stated at www.firstdrawing.com. Answers to additional information or questions in continuation of the existing information can be obtained at this email address info@firstdrawing.com.

Prices

Changes in price may occur. If First Drawing accepts your order, you will be invoiced the price that is valid on the order date and which appears on the order confirmation. All prices are shown incl. VAT. Discount codes may be published periodically as part of our marketing. These can, for example, contain offers for discounts on a given product. Discount codes can only be used when ordering online on the website. A maximum of one discount code can be used per order.

Member account

To be able to place an order, you must create a member account. It's completely free, but you must be 18 years of age or older. The member account is private and you must therefore enter a password that only you know. Do not share this password with others. If there is damage or loss due to unauthorized access to your account, which is due to you not having taken care of your password, you must cover the loss / damage yourself. When creating the member account, you must provide your email address. Your uploaded drawing and the finished graphic work will be stored in the database for 24 months from the time the order is placed. Then all uploaded material is deleted. If you have not been logged in to your member account for 24 months, your account will be deactivated. You upload the drawings you want to have processed. Importantly, they are in JPEG format. Make sure you have your photos somewhere other than on the site, as we cannot guarantee the storage of your photos indefinitely. We are not responsible for any loss or deletion of your uploaded files or other content on your member account.

Uploaded material

You do not have the right to upload material:

You allow First Drawing to check, or have a third party check, all content on your member account at any time and without notice. First Drawing can thus at any time, conditionally and without notice delete all content and / or delete the account, if this content violates the rules of use of the site, without any obligations, claims, claims, damages, liability and expenses.

Rights

You retain all intellectual property rights, including the copyright you have to the drawing you have uploaded to the Website. We own all intellectual property rights in www.firstdrawing.com. We reserve the right to display, modify, transfer or distribute images that you have transferred to us in order to make the services we offer via the website available. A prerequisite for you to be able to use the website and the services we provide is that you have the right to transfer and otherwise use these drawings in relation to the website and to allow us to process and in other ways use the drawings. We have the right to show the drawing and the finished result as an example on our website. If you do not want this, please let us know. Your drawing and the finished result will never be shown on social media without your approval. You may not use the Website (or copy or use any material from the Website) for any other commercial purpose not covered by your agreement with us. We reserve the right, at our sole discretion, to contact the police, the prosecution or other law enforcement agencies if we become aware that something illegal is going on, or something illegal has taken place in relation to the website.

Termination of member account

You can terminate your account by contacting us via email - info@firstdrawing.com. You may be asked to provide proof that you own the member account to be terminated. Your membership account will be terminated as soon as practicable upon receipt of your termination. Once your member account is closed, your uploaded documents will be removed from the website and your password will no longer be valid.

Order

When ordering goods from www.firstdrawing.com, the buyer agrees to the offer to buy the goods on the stated terms. The binding agreement enters into force when the agreement between the buyer and www.firstdrawing.com has been entered into in the form of an order confirmation, which means that the buyer accepts the offer submitted as well as these terms and conditions.

Delivery

Delivery time is approx. 10-12 working days from the order confirmation is received. However, it depends on the number of corrections to the graphic layout. For delivery to Europe, EUR 13.00 will be charged to the bill.

Payment

Your account information which is collected when purchasing goods is sent directly and securely to the PBS Via Encryption Form, (SSL), which is only reserved for you and PBS. This ensures that unauthorized persons cannot see or store your personal information. The amount will be deducted from your account when the order is executed.

Right of withdrawal

All services and products ordered on the website belong to goods that are exempt from the right of withdrawal, as they are manufactured to your specifications and have a clear personal touch. Thus, when you place the order and have received an order confirmation, the delivery has begun with your consent and recognition that the right of withdrawal ceases.

Complaint

When you shop at www.firstdrawing.com you have a 24 month right to make a complaint. Complaints and any claims regarding ordered products must be received by us no later than two months after you have discovered the defect. Products with defects must be returned to us in connection with a complaint before compensation can be paid. It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior. We reimburse the expenses you have incurred as a customer in returning products with defects provided that such cost is reasonable. In order to be able to reimburse expenses, these must be documented by you as a customer with a receipt or a similar document. We only accept returns of products that are returned in proper packaging / original packaging, and which are sent to the following address: First Drawing, Rønøs Alle 4, 4000 Roskilde. Note: We do not accept packages sent by post. cash on delivery or similar.

Disclaimer and warranty

www.firstdrawing.com brings you relevant information about other websites through links. These websites are not controlled by www.firstdrawing.com. Therefore, we can in no way be held responsible for their content. Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between the buyer and www.firstdrawing.com, the goods thus meet the buyer's expectations, provided they correspond to First Drawing's own description. If the ordered goods are delivered late or contain defects, the seller is not liable for damages if these delays or defects are due to circumstances in the buyer's custody that are beyond First Drawing's control. This may include, for example, war, riots, riots, fire, government intervention, seizure, currency restrictions, labor disputes of any kind, including strikes and lockouts, or the like. The buyer only obtains the guarantees on ordered goods that the manufacturer issues to the buyer. First Drawing does not provide an independent guarantee.

Operation of the website

We may, without prior notice, change the format and content of the Website or any of the products or services that we make available. We reserve the right to terminate or close the Website or any of the products or services we make available without prior notice.

Applicable law and disputes

These Terms and Conditions must be applied and interpreted in accordance with Danish law. Disputes concerning these Terms of Trade or concerning the terms of products and services from us shall be settled by the Danish courts. Information from the EU regarding. Online dispute resolution can be found here: http://ec.europa.eu/consumers/odr/

QUESTIONS, COMMENTS AND COMPLAINTS

You are at all times welcome to contact us via email to info@firstdrawing.com

The website www.firstdrawing.com is operated by the company:

First Drawing

CVR No: 38205595

PHONE: 92 446 446

ADDRESS: Rønøs Alle 4, 4000 Roskilde

Subject to change

First Drawing reserves the right to change and update the terms and conditions applicable to this website. Please keep up to date on any changes.

What we do with your personal information (Read more about personal data policy here)

In order for you to enter into an agreement with us, we need the following information:
Name
Address
Phone number
Email address
We make the registration of your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with First Drawing and stored for five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.
We do not store customer information encrypted.
We do not transmit customer information encrypted.
Information submitted to First Drawing is not passed on or sold in any way to third parties, and we do not record any personally sensitive information.
As registered with First Drawing, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to First Drawing via e-mail info@firstdrawing.com

Links

PBS - The Banks' Payment Service www.pbs.dk

FDIH / Consumer Council www.fdih.dk

The Danish Consumer Agency www.forbruger.dk

The Consumer Council www.forbrugerraadet.dk

Consumer information www.forbruger.dk